IT Support Ontario

For IT Support, Ontario Relies on VC3 

When it comes to IT support, Ontario businesses want a proven provider with the longevity to serve them well into the future. The company that is responsible for their most important business communications need to understand their business, respond to their calls, and have the capacity to handle their work as though it’s their only job.

VC3 provides this level of quality in its IT services. Ontario companies have chosen VC3 as their help desk and technology advisor for almost 30 years. We continue to grow, posting double-digit percentage gains in even challenging economic times because we always keep our customers as the priority.

Learn below about the advantages that we offer in our IT support. Ontario companies are encouraged to get in touch to discuss their needs.

The size of our team: With more than 650 employees ready to serve your business, VC3 can handle both your ongoing technology projects and your immediate challenges. We provide redundancies in our service so that you always have help when you require it.

The skill of our employees: Many IT support businesses in the Ontario area promote the expertise of their staff. However, you may still need to speak with two or three individuals before you find someone who can help. Not with VC3. Each of our staff members is well-versed in a variety of technologies, and we quickly respond to your concerns.

Dedicated help desk: Unlike many IT providers, VC3 employs salaried—not outsourced—professionals to handle help desk concerns. They are problem solvers who use their knowledge of your systems to identify problems and offer solutions. Because they are tied in with our team of engineers, they can quickly recognize if your issues are related to an ongoing concern in your system.

Assigned support team: Companies that partner with us for long-term services are assigned a Strategic Advisor as well as a staff of four technical resources to serve as backup. As a client, you will always have a representative who can guide you in the management of your technical resources.

Ongoing monitoring: As part of IT support, VC3 offers Ontario businesses 24/7 network monitoring. A team of three professionals continually check your internet connection to diagnose bandwidth irregularities. We also help you see trends in your internet usage and determine if there’s a way to optimize your speed, even on virtual private network (VPN) connections.

System protections: VC3 offers a dedicated team that can automate time-consuming processes. We can apply patches to your software, keep your programs up-to-date, and connect your systems in a way that makes your work more efficient. As part of our services, we can apply endpoint protection and spam filtering technologies to protect your business from intrusion and distractions.

This is just a sampling of the benefits companies get by working with VC3. Contact us to discuss other advantages of our IT support for your Ontario business. Get in touch by filling out the form below.