Privacy Policy

Privacy Policy

Last Modified: 3/1/2024

VC3, Inc. (“VC3,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, individuals interested in our business, and visitors to our website, www.vc3.com (the “Site”). This Privacy Policy explains our privacy practices and the types of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, as defined by applicable privacy laws (“Personal Information”) that we may collect or receive from the Site or any other web address controlled by VC3 that links to this Privacy Policy, or when you use any of our products and services (collectively, the “Services”).

By accessing and using the Services or otherwise providing information to VC3, you consent to the terms of this Privacy Policy, and consent to our privacy practices described herein including our use and disclosure of your Personal Information. If you do not agree to the terms and conditions of this Privacy Policy, then please do not provide us with your information. Please note, however, that if you choose to limit the information that you provide to us while using the Services, you may not be able to use or participate in certain features of the Services.

MODIFICATIONS AND REVISIONS

VC3 reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your account, by placing a prominent notice on the Site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. You should periodically read the Privacy Policy to learn of any revisions or updates.

COLLECTION OF YOUR PERSONAL INFORMATION

During your use of the Services, VC3 collects both Personal Information and non-personally identifiable information about you in various ways, including:

• Directly from you when you provide it to us;
• Automatically as you use the Services; and
• From third parties.

Information Provided by You

We may collect the following types of Personal Information and other information directly from you when you use the Services to register for an account, purchase a product or service, request additional information, or communicate with our team. We may collect the following types of Personal Information:

• Contact Information, including name, phone number, email, employer, job title;
• Payment Information, including name, postal address, company, billing information, and credit card information; and
  
  

Information Automatically Collected by the Services

VC3 and third-party service providers may automatically collect information about you when you use the Services. Like many other websites, VC3 and its providers may collect and store information that is generated automatically as you navigate through the Services. This information is primarily needed to maintain the security and operation of the Services, and for our internal analytics so that we can improve the Services. This information includes:

• Internet and Electronic Activity Information, including cookies, details of your visits to the Services, including traffic data, logs, and other communication data and the resources that you access and use on the Services, device's unique device identifier, operating system, browser type, mobile network information, device's telephone number, mobile device ID, browsing history, browser and device information, advertising identifiers, clickstreams, search history, usage details, IP address, pixel tags, browser version, operating system, other tracking technologies.
• Cookies, are small data files that we transfer to your computer’s hard disk for record-keeping purposes. Cookies do not personally identify you; they merely identify the computer or device with which you access the Services. The Services use cookies to analyze trends, recognize you, tailor the Services to you, or to detect and prevent fraud. You can instruct your browser, by changing its options, to disable cookies or to prompt you before accepting a cookie from the Services. If you disable cookies, however, you may not be able to use all portions or functionality of the Services. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, and some offer options to control cookies on a site-by-site basis. Please note that blocking or deleting cookies may impact the functionality of the Services. We use the following types of cookies:
  • Necessary Cookies - These cookies are essential for the functioning of the Services and cannot be disabled. They enable basic features such as page navigation, access to secure areas, and user authentication.
  • Performance and Analytics Cookies – We use these cookies to collect information about how visitors use the Services. This helps us analyze user behavior, identify areas for improvement, and enhance the overall user experience. The data collected is anonymized and does not include personally identifiable information.
  • Functional Cookies - Functional cookies allow the Services to remember choices you make, such as language preferences, and provide enhanced, personalized features. These cookies may also be used to provide services you have requested, such as filling out forms.
• Third Party Cookies
  • Google Analytics, visitors to the Site may be tracked using Google Analytics. The Personal Information collected by Google Analytics is primarily used to optimize the Site for users; however, we may also use this data for marketing purposes. The Personal Information we automatically collect using Google Analytics is shared with Google. For more information on Google’s Privacy Policies, visit: https://policies.google.com/privacy. You can also opt-out of having your personal data used by Google Analytics by following the instructions located at https://tools.google.com/dlpage/gaoptout/. Without limitation, Google Analytics may collect the following types of data from users of the Sites:
    • Type of web browser used, software manufacture and version number.
    • Type of operating system
    • Color processing ability of the users screen
    • JavaScript support
    • Flash version
    • Screen resolution
    • Network location and IP address
    • Country, city, state, region, county, or any other geographic data
    • Hostname
    • Bandwidth (internet connection speed)
    • Time of visit
    • Pages visited
    • Time spent on each page of the Site
    • Referring site statistics
    • The website the user came through in order to arrive at the Site
    • Search engine query used
  • We also use Google Analytics for Display and Search Advertising and, specifically, Google Analytics Demographics and Interest Reporting, on the Site to help display advertising for products or Services that we think may be of interest to you. We will use demographic information collected through our use of Google Analytics Demographics and Interest Reporting for purposes of performing internal statistical analytics relating to the Site. You can opt-out of receiving interest-based advertisements through the Site, as well as customize the types of advertisements that will be displayed to you through the Site, by following the instructions located at https://support.google.com/ads.
  • Cloudflare, we use Cloudflare to offer better global performance through the internal CDN (Content Distribution Network) and additional security against DDoS attacks. Allowing the placement of Cloudflare cookies onto your browser is a requirement when visiting the Site to ensure that security features work properly. For more information about Cloudflare and Cloudflare’s Privacy Policy, please visit: https://www.cloudflare.com/privacypolicy/
  • Hubspot, we use Hubspot to assist with analytics of the Site. Hubspot will set cookies for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session.

• Heat Mapping and Session Recording, are used to capture how you use and interact with the Site through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Site usage data is captured using Clarity’s first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for Site optimization, fraud/security purposes, and advertising. For more information regarding Clarity’s tracking cookies, please visit: https://privacy.microsoft.com/en-US/privacystatement

Information Received from Third Parties

In some instances, VC3 may receive Personal Information and/or anonymous data about you from other parties, such as our affiliates, business partners, service providers, and other third parties. That information may be obtained online, offline, or through publicly available resources. We may combine this information with the information you provide, and other data we already have about you.

PURPOSE OF COLLECTION

VC3 may process your Personal Information for the following lawful business and commercial purposes, in accordance with the practices described in this Privacy Policy:

• Provide the Services. We may use your Personal Information to provide the Services and any other services you may request from us.

• Monitor the Services. We collect your Personal Information for monitoring purposes to help us diagnose problems with our servers, administer and troubleshoot the Services, calculate usage levels, analyze industry standards, and analyze transactions, trends, and statistics regarding the use of the Services.

• Respond to Inquiries and Fulfill Requests. We may use your Personal Information to respond to your inquiries and to fulfill your requests for information.

• Communicate with You. We may use your Personal Information to send you marketing information about the Services, special promotions, and other items that may be of interest to you. We may also contact you on behalf of our third-party business partners about a particular offering of theirs that may be of interest to you.

• Improve the Services. We may use your Personal Information to make the Services more stable and user-friendly, to analyze service issues, improve the design and content of the Services, personalize your experience, analyze how the Services are used, offer new services, and to develop new marketing programs relating to the Services.

• Customer Service. We may use your Personal Information when contacting you regarding customer service, the Services, resolve disputes, or in response when you provide feedback. We may also use your information to send administrative emails regarding the Services or to inform you of any changes to this Privacy Policy, our terms or other agreements with you, or our third-party partner’s terms.

• Support Business Operations. We may use your Personal Information to support our internal and business operations, including marketing, security, and advertising.

• Enforce Agreements. We may use your Personal Information to enforce separate agreements between you and us, enforce this Privacy Policy, our Terms of Use or other agreements with you, or our third-party partner’s terms of use, or in connection with a transaction with a similar effect.

• Fulfill Other Purposes. We may use your Personal Information to fulfill: (a) any other purpose for which you provide it; (b) any legal or regulatory requirements and any of our internal policies; (c) other purposes disclosed at the time of collection; (d) any other purpose with your consent; and (e) any other purposes set forth in this Privacy Policy.

DISCLOSURE OF PERSONAL INFORMATION

Except as otherwise described in this Privacy Policy, we do not sell, share, rent, or otherwise disclose your Personal Information that we collect from the Services to any third parties for monetary or other valuable consideration, unless stated below or with your consent:  

• Subsidiaries and Affiliates. We may disclose Personal Information about you to our subsidiaries and affiliates.

• Service Providers & Contractors. To help us provide superior service, your Personal Information may be shared with our service providers, contractors, and other third parties we use to support our business and who will safeguard it in accordance with this Privacy Policy. Such third parties may help us with statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries order processing and fulfillment.

• Marketing Partners. We may share your Personal Information with entities that perform marketing or data aggregation services on our behalf, or with which VC3 or an affiliate has joint marketing arrangements. We may also share your Personal Information with VC3 Partners for marketing and promotional purposes.

• Advertising Partners. We may share your Personal Information with third party advertising partners, including but not limited to Microsoft Advertising and Google Display Advertising and Remarketing services. These advertising partners may use first- and third-party cookies together to inform, optimize, and serve ads based on your past visits to the Services. You can opt out of these services using the Ads Preferences Manager or you can use the Google Analytics opt-out browser add-on. These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks, commonly referred to as “interest-based advertising.”

• Analytics Partners. We may use analytics-based technologies to assist with personalization, advertising, and marketing. These technology capture how you interact with the Site through behavioral metrics to improve and market our products and services.

• Authorized Representatives. If another individual is managing your account with us or your email account which the Services connect to on your behalf (for example, a wife managing the account of a husband), as authorized by you or as a personal representative under applicable law, that person can view all Personal Information about you on the Services.

• In the Event of Merger, Sale, Divestitures, or Change of Control. VC3 reserves the right to transfer Personal Information to a buyer or other successor in interest that acquires rights to that information as a result of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of VC3 or substantially all of its assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about you is among the assets transferred.

• With Your Consent. We may share your information for other purposes pursuant to your consent or at your direction.

• Other Disclosures. We may disclose your Personal Information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) conform to legal requirements and comply with any court order, law, or legal process, including responding to any government, law enforcement, or regulatory request; (ii) enforce the Terms of Use, other agreements, including between you and us, and any other documents included or referenced therein (all of which are incorporated into and made a part of this Privacy Policy by reference); (iii) fulfill the purpose for which you provide it; (iv) detect, prevent, or otherwise address fraud or security issues; or (v) protect against harm to our, your, or third parties’ rights, property, or safety.

We may share and disclose de-identified and/or aggregate analytics with third-party partners for the purposes described in this Privacy Policy or where it is collected, or any other legal purpose, including, when and where applicable, sharing and disclosing non-personally identifiable information combined with Personal Information.

CHOICES

We strive to provide you with choices regarding how we use the Personal Information you provide to us. Please understand that if you choose not to disclose information to us, it may affect your ability to use some features of the Services. We have created mechanisms to provide you with the following control over your information:

Advertising

We may use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements about the Services. Such third parties may gather information about your visit to the Services, monitor your access or market the Services to you, monitor the ads you view, click-on, or interact with, when they were delivered, and the screens and pages that they are on. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

We and our service providers may use information about your interactions with the Services to predict your interests and select the ads you see on and off the Services. This is known as interest-based advertising. In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance. For more information about interest-based advertising and how you can opt out, visit:

• Digital Advertising Alliance: http://www.aboutads.info/choices
• Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/

Marketing

From time to time if you have supplied your email address, we may send you marketing or informational emails. If you prefer not to receive any or all of our marketing and promotional communications, you may opt-out of these communications by following the opt-out prompts on these communications. You also may ask us not to send you other marketing or informational communications by contacting us as specified in the Contact Information section below, and we will honor your request. Please note that even after you are removed from our marketing lists, we may still send you non-promotional communications, such as responding to your support requests.

Do Not Track

Some browsers have a “Do Not Track” (“DNT”) feature that lets you tell websites and online services that you do not want to have your online activities tracked. Such browser features and industry standards are not uniform. As such, VC3 does not monitor or respond to DNT browser requests. If a standard is adopted that we must follow in the future, then we will inform you about that practice in a revised version of this Privacy Policy.

THIRD PARTY LINKS

The Services may contain links to third-party services, websites, mobile applications, and/or contain advertisements from third parties that are not affiliates with us and which may link to other websites, services, or applications. While we endeavor to work with third parties that share our respect for user privacy, please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. This Privacy Policy only governs information collected through the Services.

CONFIDENTIALITY AND SECURITY

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your Personal Information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that we cannot guarantee that the security measures we have in place to safeguard Personal Information will never be defeated or fail, or that those measures will always be sufficient or effective.

CHILDREN

VC3 does not knowingly collect Personal Information from children under the age of 13. If VC3 learns that a child under the age of 13 has submitted Personal Information to the Services without guardian or parental consent, we will take all reasonable measures to remove or delete such information as soon as practicable and not use such information for any purpose, except where necessary to protect the safety of the child or others or as required or allowed by law. If you believe a child under age 13 has provided us with Personal Information, please contact us as specified in the Contact Information section below.

RETENTION PERIOD

VC3 may retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. We are under no obligation to store such Personal Information indefinitely and, to the extent permitted by law, disclaim any liability arising out of, or related to, the destruction of such Personal Information.

PUBLIC FORUMS

We may provide public areas on the Services, such as forums, blogs message boards, and chat rooms (“Public Forum”), where you can post information about yourself and others. Please exercise discretion and use caution with respect to your data, especially in such public areas. We do not control who reads postings on the Services, or how they may use or disclose such information. If you choose to voluntarily disclose information on Public Forums, that information will be publicly available and can be collected and used by other users.

INTERNATIONAL TRANSFER OF INFORMATION

The Services are hosted in the United States and Canada. If you are visiting the Services from outside the United States or Canada, your Personal Information may be transferred to, stored, and processed in the United States in accordance with this Privacy Policy and applicable U.S. laws. Please note your Personal Information will be transferred, processed, collected, use, accessed, and/or stored in the United States, a country and jurisdiction that may not have the same data protection laws or rights as the country in which you reside, and subject to U.S. laws. Please do not provide your Personal Information to us if you do not want this information to be transferred or processed outside of your country, or if the laws in your country restrict such transfers. By using the Services, you consent to the transfer of your information to our facilities and the practices described in this Privacy Policy.

CANADA DATA SUBJECT RIGHTS

Individuals in Canada have certain privacy rights under Canadian law, including the Personal Information Protection and Electronic Documents Act (the “PIPEDA”) and any applicable provincial laws, including the Personal Information Protection Act (“PIPA Alberta”). In the event, we collect Personal Information (as defined in the PIPEDA and PIPA Alberta) that is subject to the PIPEDA or PIPA Alberta, this section shall apply. Terms in this section are to be understood in a manner consistent with the PIPEDA and PIPA Alberta including the definitions of such terms in the PIPEDA and PIPA Alberta. Such terms may have a different definition or meaning in other portions of this Privacy Policy because the PIPEDA or PIPA Alberta may not apply to those sections.

PIPEDA Principles

Principle 1 – Accountability

VC3 is accountable for VC3’s compliance with the PIPEDA Principles.

Principle 2 – Identifying Purposes

VC3 processes your Personal Information for the lawful purposes set forth in the Purpose of Collection section above at or before the time of collection.

Principle 3 – Consent

VC3 uses and discloses your Personal Information, with your consent, for the reasons set forth in the Purpose of Collection and Disclosure of Personal Information sections above.

Principle 4 – Limiting Collection

VC3 collects the type of Personal Information specified in the Collection of Personal Information section above, which is necessary to fulfill the purposes identified in the Purpose of Collection section above.

Principle 5 – Limiting Use, Disclosure, and Retention

VC3 will retain and destroy your Personal Information as specified in the Retention Period section above.

Principle 6 – Accuracy

Your Personal Information shall be accurate, complete, and up-to-date. For more information about updating your Personal Information, please contact as specified in the Contact Information section below.

Principle 7 – Safeguards

For more information about our security safeguards, please refer to the Confidentiality and Security section above.

Principle 8 – Openness

Individuals have the right to acquire information about VC3’s policies and practices with respect to the management of Personal Information. You may request the following information: (i) the name or title, and the address of the person accountable for VC3’s policies and practices and to whom complaints or inquiries can be forwarded; (ii) the means of gaining access to Personal Information held by VC3; (iii) a description of the type of Personal Information held by VC3, including a general account of its use; (iv) a copy of any brochures or other information that explain VC3’s policies, standards, or codes; and (v) what Personal Information is made available to related organizations of VC3, such as affiliates and subsidiaries.

Principle 9 – Individual Access

Individuals have the following privacy rights under the PIPEDA:

• Right of Access. Upon request, VC3 must inform you whether or not we hold Personal Informationabout you and the source of this information. You also have the right to request an account of the use that has been made or is being made of your Personal Information and an account of the third parties to which it has been disclosed.

• Right to Challenge Accuracy and Completeness. If you have successfully demonstrated the inaccuracy or incompleteness of your Personal Information, we will amend the information as required, and where appropriate, transmit the amended information to third parties with whom we have shared or disclosed the information in question. Depending upon the nature of the Personal Information challenged, we may either correct, delete, or add additional information to the information in question. If we are unable to resolve your challenge to your satisfaction, we will record the substance of the unresolved challenge, and when appropriate, transmit the unresolved challenge to third parties with whom we have shared or disclosed the information in question.

• Right to Data Portability. You may have the right to receive your requested information in a reasonable time and at a minimal or no cost to you, and in a form that is a generally understandable.

If you would like to exercise your Canadian privacy rights, please contact us as specified in the Contact Information section with a reference to “Canada.”

Principle 10 – Challenging Compliance

You have the right to make inquiries or lodge complaints concerning VC3’s compliance with any of the Principles under PIPEDA to the individual identified in Principle 1 – Accountability section above. You may contact them as specified in the Contact Information section below with a reference to “PIPEDA Complaint.” Upon contact, they will inform you of VC3’s relevant complaint procedures, including any regulatory handling practices.

Commercial Electronic Messages (“CEM”) in Canada

Canada’s Anti-Spam Law Legislation (“CASL”) requires that VC3 obtain the express consent of Canadian citizens before sending an electronic message such as an email that contains a promotion about our products. We will ask you for your explicit consent when you provide us with your email address or other Personal Information through which we intend to encourage your participation in a commercial activity, such as a promotion for our products.

If you explicitly consent to receiving CEM, each communication sent to you will contain an option to unsubscribe to the communications or to revoke your consent to receive CEM. Alternatively, you can contact us as specified in the Contact Information section to be removed from our mailing lists.

CALIFORNIA PRIVACY RIGHTS

This section explains how we collect, use, and disclose Personal Information about users, customers, and visitors who reside in California (“consumers” or “you”). It also explains certain rights afforded to consumers under California’s Shine the Light law and the California Consumer Privacy Act of 2018 (“CCPA”), as revised and updated by the California Privacy Rights Act (“CPRA”). This section uses certain terms that have the meaning given to them in the CCPA including Personal Information.

Shine the Light

Under California Civil Code Section 1798.83 (“Shine the Light”), California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of Personal Information, such as name, e-mail and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties. To request the above information, please contact us as directed in the Contact Information section below with a reference to California Disclosure Information.

Categories of Personal Information Collected

We may collect (and have collected during the 12-month period prior to the “Last Modified” date of this Privacy Policy) the above categories of Personal Information about you in the Collection of Personal Information section above.

Purpose of Collection

We may use (and may have used during the 12-month period prior to the “Last Modified” date of this Privacy Policy) your Personal Information for the business or commercial purposes described in the Purpose of Collection section above.

Sources of Personal Information

During the 12-month period prior to the “Last Modified” date of this Privacy Policy, we may obtain (and may have obtained) Personal Information about you from the sources identified in the Collection of Personal Information section above.

Selling and Sharing Personal Information

We do not sell or share your Personal Information in exchange for monetary consideration; however, we may use tools described above such as Google Analytics, which may be interpreted as sharing your Personal Information. As such, please see the above Personal Information Automatically Collected and Choices sections for more information regarding opting out of use of these tools.

During the 12-month period prior to the “Last Modified” date of this Privacy Policy, we may have shared or disclosed the following categories of Personal Information about you for a business or commercial purpose with certain categories of third parties, as described below:

California Consumer Privacy Rights

Under CCPA, consumers have certain rights regarding their Personal Information, as described below.

• Right of Access: You have the right to request, twice in a 12-month period, that we disclose to you the following information about you, limited to the preceding twelve (12) months:
  • The categories of Personal Information that we collected about you;
  • The categories of sources from which the Personal Information is collected;
  • The business or commercial purpose for collecting or selling Personal Information;
  • The categories of third parties with whom we share Personal Information;
  • The specific pieces of Personal Information that we have collected about you;
  • The categories of Personal Information that we disclosed about you for a business purpose or sold to third-parties; and
  • For each category of Personal Information identified, the categories of third parties to whom the information was disclosed or sold.
• Right of Deletion: You have the right to request that we delete any Personal Information about you which we have collected from you, subject to exceptions within the law.
• Right to Opt-Out: You have the right to opt-out of the sale or sharing of Personal Information about you.
• Right to Opt-In: We do not have actual knowledge that we collect, share, or sell the Personal Information of minors under the age of 16.
• Right to Limit Use and Disclosure of Sensitive Personal Information: You may request specific limitations on further sharing, use, or disclosure of your Sensitive Personal Information that is collected or processed for “the purpose of inferring characteristics about a consumer.” However, we do not collect or process Sensitive Personal Information for this purpose.
• Right to Correction: You have the right to request that we maintain accurate Personal Information about you and correct any Personal Information about you which we have collected from you, subject to exceptions within the law.

If you would like to exercise your California privacy rights, please refer to the Contact Information section below.

CONTACT INFORMATION

VC3 welcomes your questions or comments regarding this Privacy Policy. If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us via:

Mail: 1301 Gervais St, Suite 1800, Columbia, South Carolina 29201

Email: info@vc3.com

Telephone: 1 (800) 787-1160