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VC3 is the bar

We Make IT Easy

With VC3, it’s never license this, per hour that. Instead, it’s good people. Good people who work tirelessly .

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"VC3 has made it easier than ever before for our local government to serve our citizens by providing us with modern web tools and a team
of talented and courteous professionals.
City of Valdosta, GA
Get out of the IT trenches

Municipal Disaster Recovery Checklist

Download the guide for real-life scenarios, containing data backup lessons and a checklist to help ensure you are ready for a disaster. 

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Municipal League Partnerships

VC3 is the IT partner that focuses on municipalities. We understand your budgeting cycles and critical
concerns.
Our Partners

2024 Managed IT Services Cost & Pricing Guide

You’ve probably heard about how managed IT services saves businesses money and are wondering if that’s possible for your organization too. This guide will help walk you through different pricing strategies and costs you can expect.

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five people working in the office

Managed IT Services

Get 24/7 support for your staff and ongoing maintenance for your computers, software, network, and backups.

Ideal for organizations without internal IT.

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Organizations turn to VC3 for
Managed IT Services when they...

Rely on technology to operate and don’t have time to continually put out IT fires.
Rely on technology to operate and don’t have time to continually put out IT fires.
Face high or unpredictable costs from their current IT support vendor.
Face high or unpredictable costs from their current IT support vendor.
Need 24/7 helpdesk support from a deep bench of IT experts.
Need 24/7 helpdesk support from a deep bench of IT experts.
Do not have enough budget to hire a full-time IT employee.
Do not have enough budget to hire a full-time IT employee.
Need a proactive partner to manage their IT – not a “reactive” or break-fix vendor.
Need a proactive partner to manage their IT – not a “reactive” or break-fix vendor.
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Proactive Approach to Managing IT for Better Results

Managed IT services allows you to proactively manage the IT function so that your people and your goals are no longer hindered but enabled by technology. The results show up in improved business outcomes, and IT costs are controlled.
What is managed IT services?

Managed IT services refers to comprehensive IT services that are provided by an MSP (managed service provider) for a fixed monthly rate. The MSP provides unlimited support for designated aspects of IT, and the client organization commits to investing in the equipment and software that will improve the operation and security of their systems. 

How is VC3 different from my vendor who I call when needed?

Many organizations rely on 1-2 person “break/fix” vendors who don’t have all the skills or bandwidth to do much more than fix problems and fight fires as they occur. “Break/fix” simply means that your IT vendor only responds when you have an issue. Something breaks. They fix it. 

With a break/fix model, the more IT problems you have, the more money the IT company charges you. It’s not in their best interest to get to the root cause of your problems. In fact, they might not have the expertise or the time to accurately diagnose and present solutions for recurring issues. 

VC3 instead proactively manages your IT by performing ongoing system and application maintenance, providing 24/7 helpdesk support, and billing monthly so that your IT costs are controlled. 

What benefits do I receive from managed IT services?

Some of the benefits associated with managed IT services include: 

  • Predictable monthly IT costs and flat-fee billing
  • Operational efficiencies
  • Minimal downtime
  • 24-hour support services
  • Advanced cybersecurity protections
  • Proactive network monitoring
  • Preventative network maintenance
  • Regular software updates
  • Regulatory compliance assistance 

How do I choose a managed IT services provider?

The hardest part about evaluating different managed IT service providers is that they all define “managed IT” a little bit differently. Here are some guidelines for your conversation: 

  • Does the provider talk about business results? A managed IT services provider should be ultimately focused on helping you use IT to meet your business goals.
  • Does the provider have a proven process? Anyone can provide services, but it’s how services are delivered that affects results.
  • Is the provider open about what’s included - and what’s NOT included? No one likes surprise charges.
  • Do they provide a comprehensive IT department, or are they just handling pieces? Either situation can be fine, but you'll want to be clear about the arrangement ahead of time.
  • Do they look at IT as a whole, whether you outsource all of IT to them or not? A holistic approach to IT ensures you get the business results you need. 

How much do managed IT services cost?

Pricing for managed IT support services varies greatly from provider to provider. Just as important as knowing your price is to understand exactly what your contract includes. The quantity of workstations, servers, and devices that are managed, and the level of service to be provided, are factors that guide pricing. Your pricing will generally be “per device.” Another factor that will affect pricing will be the complexity of your network. 

Related Resource: Managed IT Services Pricing Guide

Managed IT Services Options

Cost Effective, Comprehensive, + Modern IT Solutions for Smaller Organizations 

Sick of fighting IT fires? No budget for an internal IT team? 

Our managed IT services options accommodate the technology and cybersecurity needs of smaller organizations that often do not have the budget to hire IT employees. 

VC3 Manage

Proactive IT and cybersecurity monitoring, maintenance, and support — 24/7. 

With VC3 Manage, we take you out of the IT trenches and back to working on what matters by maintaining and supporting your existing devices, servers, and applications. We also keep you secure and provide 24/7 helpdesk support.

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For organizations that:

  • Lack the expertise to manage their IT infrastructure.
  • Require flexible managed support that can scale up and down with organizational needs.
  • Want staff to be productive instead of wasting time fixing IT issues.

Manage Essentials

Need an instant IT department? VC3 Manage Essentials is an all-in-one IT service for municipalities and smaller organizations. 

We listened to the needs of smaller organizations to help identify the most essential IT gaps. Then, we built them all into one low-cost product that’s implemented, managed, and supported by experienced, highly skilled IT professionals. Choose from three tiers—depending on your needs and budget. 

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For organizations that:

  • Have an overburdened or nonexistent IT team and do not want to hire additional headcount.
  • Historically have not invested much in IT and need to fill many critical gaps.
  • Need help archiving and retaining important records and processing Open Records Requests.

The capacity, skill set, and experience to help you AIM higher.

  • Fast Deployment

    A streamlined onboarding process that ramps up your technology as quickly as possible.

  • Capable, Responsive Support

    100% North American-based team quickly resolves most issues remotely, with engineers close by to provide onsite support when needed.

  • Predictable Costs

    Predictable pricing avoids unplanned expenses, high billable hours, and ongoing maintenance costs.

  • Strategic Alignment

    Align technology planning with your organization's most important strategic goals.

  • Practical Innovation

    Right-sized technology solutions tailored to your organization's unique requirements.

  • Proactive, Long Term View

    Strategic IT decisions that keep you efficient and current today AND tomorrow.

No More Excuses

The end of "My computer wasn't working so I couldn't get that done."

Occasional technology issues are inevitable. Files will accidentally be deleted. Passwords will be forgotten. When these things happen, your employees will have someone to call for help 24/7.

But they won't have to sit on hold for hours or wait around all day. Our helpdesk is staffed around the clock so you always have someone to
call when you need help.

Control Your IT Costs

Flat monthly IT costs. No more surprises.

Our managed IT support services are unlimited and all-inclusive, so you'll get as much remote and onsite support as you need for one flat
monthly cost.

We'll work together on annual and long-term budgets, so you'll know exactly how much you're going to spend on IT today and in the future.

What Our Clients Are Saying

We hadn’t seen anyone like VC3 before.

I was pleasantly surprised by VC3’s remote IT support and how well it served our city. We learned the hard way that we needed a vendor that helped us stay secure from ransomware and cyberattacks, update and patch everything constantly, and stay on top of IT issues. With VC3, everything is getting done. You don’t know what you’re missing if you’ve never seen it before—and we hadn’t seen anyone like VC3 before.

Captain Jeff Swain
Isle of Palms Police Department, SC

Great working relationship.

We have such a great working relationship and we’re always talking about the next thing. Chris and VC3 are my trusted advisors.

Lucy Papp, CFO
Stollery Children's Hospital

They placed us in a position to better service our staff.

When it comes to establishing an effective IT infrastructure, consulting experienced professionals is the first and most important step. It is one we are glad to have taken with VC3 as they placed us in a position to better service our staff and the residents of our city.

Police Chief Christopher Hodge
City of Auburn, Georgia

VC3 has so far been the most enjoyable.

I've been working with outsourcing partners since 1998 and working with VC3 has so far been the most enjoyable and least painful experience.

 
Gabor Szentivanyi, Chief Information Officer
Kymera International

Our Strategic Advisor has always been a fantastic advocate for us.

Our Strategic Advisor has always been a fantastic advocate for us. If we do have issues, he’s a reasonable voice that is very good at seeing our perspective and helping us see it through.

Karl McCollester, IT Consultant
City of Sumter, SC

VC3 gets IT out of sight, out of mind, and out of your way.

1,100+ municipalities and 700+ businesses turn to VC3 to get out of the IT trenches and back to working on what matters.

<2
Hour

Response Time + Onsite Support

24/7
Support

From a Team of 100% North American-Based Experts

87 %
Average Reduction

in IT Incidents after 3 Months

450 +
Employees

98% of Employees Are Technical

Let's talk about how VC3 can help you AIM higher.