A Medicaid Billing Agency Needed A Reliable and Secure IT Solution

The staff at Medicaid Billing Solutions was dissatisfied with their IT services company and the performance of their software and servers, which are mission critical to their operation. When company President, Sandy Landers saw what [VC3] was doing for a mutual client, a County Board of Developmental Disabilities, she immediately knew she needed this same level of reliability, response, security, and options for her staff and business.

Sandy and her team work with the Clinton County Board of Developmental Disabilities and Lawrence County Developmental Disabilities, both mutual clients of [VC3]. These County Boards were very happy and impressed with what [VC3] was doing for them and she wanted that same satisfaction and performance for her team.

The Solution

Medicaid Billing Solutions knew what they needed, and they wanted it immediately. In a contract with another provider, but very unhappy and experiencing a negative impact on their business, they made the decision to buyout the remaining multiple months of that existing agreement, so they could move forward as soon as possible with our services at [VC3]

Some of the services we provide for them:

• Remote Desktop Services
• Email Encryption
• Virtual Private Servers
• Virtual CIO Services
• Managed IT Services
• HIPAA Compliant Focus
• Help Desk and Support
• Proactive Monitoring and Maintenance
• Developmental Disabilities Organization/Business Specific Expertise

Some of the leading vendor partners we used include:

• Microsoft
• Veeam
• VMWare
• Adobe
• APC
• Cisco

The Result

Medicaid Billing Solutions now has proactive IT service and monitoring with expert support and management for all their IT-related systems, along with a reliable and secure cloud environment allowing their staff to effectively work from home or anywhere without any downtime or outages. Since moving to our Managed IT services and Private Cloud, employee productivity, efficiency, and morale have increased, customer satisfaction is high, and the entire staff can better and more effectively service all their clients.

They now have:

• Reliable and secure remote access to their industry-specific software
• A reliable and secure private cloud
• IT that’s aligned with best practices
• Technology they can rely on
• IT support they can trust will be there when they need it
• Better compliance with HIPAA

With a more reliable and secure IT infrastructure, the staff at Medicaid Billing Solutions can focus on their operations and use technology to drive their business. Most importantly, they no longer worry about IT!

Sandy Landers, President of Medicaid Billing Solutions, tells us more:

“Our company is completely work-from-home. We don’t have a physical office. I have a virtual server solution that our employees can log into to access our software.

Before [VC3], we weren’t using a traditional remote desktop solution, and sometimes our software would go down. There were times where one piece of software couldn’t work with another.

Some of our clients use their own software, and we need to remote into their systems to use it. We must go through secure VPNs (virtual private networks), and sometimes when we would remote in, our VPN wasn’t compatible with theirs.

Compatibility with hardware and VPNs was an issue for us. When this happened, our previous IT provider wasn’t as responsive as we needed them to be.

When I saw the exceptional work [VC3] was doing for one of our clients, and the products they were using far exceeded the capabilities of ours, I knew we needed to switch from our then current IT company to [VC3].

Not only were [VC3] IT products better, but their customer service was also exceptional. I bought out our old contract so we could switch over to [VC3] right away.

Now we can work with any of the software that we need to. Everything is running smoothly, reliably and securely.

[VC3] helps us with security assessments that our state department requires. They help us develop security policies and follow them. And they provide security awareness training for our employees.

[VC3] goes above and beyond to understand everything they can about our services so they can provide the best IT support for us.

I’m passionate about [VC3]. They’ve helped my business so much that I wish everyone we work with would just switch over to them. I always recommend them to other County Boards because I truly believe they would benefit from their services.

The bottom line is, we never worry about IT with [VC3].”