Transforming IT Infrastructure And Security For Butler County Board Of Developmental Disabilities

Butler County Board of DD started their customer journey working with GO-Concepts. They are now being supported by VC3 since the acquisition of GO-Concepts in 2023.

Butler County Board of Developmental Disabilities, an organization committed to improving the lives of over 3500 individuals, struggled to manage its existing IT infrastructure. Their previous IT setup needed to be updated and also needed the requisite support needed for efficient operation. Their inability to accomplish crucial projects and a dated hardware setup meant a dire need for an immediate and comprehensive overhaul of their IT infrastructure.

The Selection Process

Having identified the gaps in their infrastructure and the need for a top IT partner, the Butler County Board of Developmental Disabilities went into a Request for Proposal (RFP) process. [VC3], known as the experts in working with Developmental Disabilities (DD) organizations throughout Ohio, was chosen. The decisive factors were [VC3]’s depth of expertise with County Boards of DD and its ability to offer the most effective solution tailored to the unique needs of Butler County DD specifically.

The Transformation

{VC3] immediately recognized the critical nature of the situation, starting with Managed IT services and swiftly moving to implement virtual servers due to the urgent requirements. Hailey Quinn, the Business Services Director at Butler County Board of Developmental Disabilities, who oversees the relationship with [VC3], expressed her appreciation for the new Virtual Data Center, something their organization had never had before.

One of the main challenges addressed was the security concerns, especially with the HIPAA requirements that the organization must comply with. [VC3] implemented two-factor authentication and other in-depth security systems to protect sensitive information. Given their budget of $26M, securing their infrastructure was top of mind, especially with the responsibility to their individuals and the accountability to the taxpayers in Butler County.

Results and Customer Testimonial

[VC3]’s professional approach and the depth of their support have contributed significantly to a positive partnership. Hailey praises the combination of remote and on-site support, a feature that has significantly improved the overall IT operations within the organization.

She also expressed satisfaction with {VC3]'s commitment to ensuring security across all levels. The partnership has thus delivered more than just IT services; it has brought newfound confidence and peace of mind to the Butler County Board of Developmental Disabilities.

As a testament to the quality of the services provided, Hailey rates the company with an “A.” She appreciates the strong partnership and the easy accessibility to the [VC3] help desk, which has been a boon for all staff members.

In summary, Hailey looks forward to continuing this fruitful partnership, recognizing it as instrumental in transforming their IT infrastructure and creating a secure environment that aligns with the needs and expectations of the Butler County Board of Developmental Disabilities.

Conclusion

[VC3] has once again proven its expertise in offering top-tier IT services to DD organizations. Their work with the Butler County Board of Developmental Disabilities is a shining testament to our commitment to offering reliable, secure, and cost-effective IT solutions that drive operational efficiency and peace of mind for organizations in the Developmental Disabilities community.