Arrowhead Orthopaedics Is Ahead of the Curve

Arrowhead’s technology update included the purchase of a brand new phone system, which led to dramatic reductions in their cost of operations. VC3 also assisted Arrowhead in their efforts to go paperless by implementing a practice management system. This system enables Arrowhead to easily handle the day-to-day operations of their medical offices with minimal paper usage.

"Everything Works Everyday"

Arrowhead Orthopaedics’ CEO Dr. Razzouk says that the greatest solution VC3 has provided for their challenges is that “everything works everyday.” If an issue arises, VC3 responds and resolves the issue promptly. “They have always done what they are supposed to do, plus more.”

VC3 provides Arrowhead with 24/7 support and uses IT best practices ensure system uptime and reliability, as well as providing specialized expertise in areas that augment the capabilities of Arrowhead’s internal IT staff.

The flat-fee billing is also a great relief to the management of Arrowhead Orthopaedics. "I never feel nickel-and-dimed with VC3. That is one less thing for me to worry about," said Dr. Razzouk.

And when something does happen, they're happy to have the friendly engineers at VC3 on their team. "Every encounter with VC3 is a good experience. Their team is professional and collegial."

Staying Focused on Patient Care

Arrowhead is able to stay focused on providing excellent patient care with VC3 providing a second layer of capability as a backup to Arrowhead’s internal IT department. The offsite monitoring and maintenance, along with regular system checks and key updates, have been a valuable resource to their practice.

Along with the technical, Arrowhead Orthopaedics appreciates the strategic side of IT management. "Strategic planning has been the most valuable aspect of partnering with VC3. Their periodic assessments keep up ahead of the curve," said Dr. Razzouk.