Technical Account Manager

Posted by Jill Menhart 10/28/2015

Decatur, GA

Are you an IT management professional with an entrepreneurial spirit?   VC3 is seeking someone with technical account management experience to join our team to cover our Georgia/Alabama/Tennessee Region.  Technical Account Managers for VC3 act in the capacity of a part-time IT manager for multiple customers simultaneously.  This full-time, permanent position will help determine the technologies required to meet the strategic, long-term goals of our customers by building and presenting business justifications. Technical Account Managers assist in managing all functions of VC3’s select local government and commercial customers’ information technology departments.   These functions include ensuring proper functioning of management information systems, overseeing upgrades, ensuring proper QA testing, verifying documentation of policies and procedures, etc.  In addition this position will identify, recommend and support IT solutions. You will work with our Project Management department on large deployments and manage small infrastructure projects with the Regional Team. Our training and transition program typically lasts up to three months.  During this time you will work with all departments to help ensure your success. 

Here are the position responsibilities:

  • Work closely with Project Managers, Account Executives, Account Managers, VCIOs, Systems Engineers, and Infrastructure Engineers to meet customer needs.
  • Evaluate current IT Infrastructure and identify technologies to improve security, scalability, and reliability of the overall environment through IT assessments and business process analysis.
  • Provide direction for all technology infrastructure projects including WAN/LAN, IP telephony, networking, Windows Server, etc...
  • Ensure highly reliable and available infrastructure to support the business of our customers.
  • Manage, prioritize, and support IT department initiatives and goals; including budgeting.
  • Communicate and present findings on various business aspects of IT to key stakeholders.
  • Start and maintain productive IT Steering Committees.
  • Review and evaluate emerging technologies for practical application.
  • Monitor metrics to measure performance and availability; and design and implement necessary improvements.
  • Ensure compliance with regulatory requirements, best practices, and policies and procedures.
  • Utilize professional project management methodologies to ensure projects are delivered on schedule and budget.

These are the requirements:

  • Bachelor’s degree in Computer Science, Engineering, Business or related field, or equivalent experience.
  • Minimum of 5 years in IT field with at least 2 years as an IT Manager/Director.
  • Demonstrated ability to effectively manage projects and deliver on commitments.
  • Build and present business justifications for IT projects.
  • Ability to multi-task between enterprise initiatives and routine IT operations.
  • Strong organizational skills with the ability to handle numerous tasks simultaneously; with a great attention to detail, and a sense of urgency without compromising quality.
  • Ability to provide high level strategic consulting to clients.

The following aren’t required, but are highly desirable:

  • Experience working with local government entities.
  • Experience developing client proposals, including RFPs.
  • Connectwise, Labtech, PRTG, Excel, Citrix and QuoteWerks experience.

And, here is some other info:

  • Travel Requirements: Regular day travel and some overnight travel is a requirement of this position.
  • Work Schedule: Must be able to periodically work after hours and on weekends.
  • Applicant selected will be subject to department of motor vehicles, credit, and criminal background checks, including meeting eligibility requirements for access to classified information.    
  • VC3 offers a great benefits package!

 

What do our employees like best about working at VC3?  We'll let them tell you:

"You can really learn a lot while at VC3. You are not limited…you can learn any and everything."


"'Mediocre people don't like high achievers, and high achievers don't like mediocre people.' -Nick Saban. At VC3 you are surrounded by high achievers."


"A relaxed culture where everyone that's hired generally fits in well. Competitive salary and benefits."

"Well in my area at least folks work with different primary teams but often cross over to help other teams as needed. We are pretty selective about the quality of people we hire and in our area often parts of the team will go to lunch with a prospective employee to make sure the team feels that people is a good fit. Long ago I worked in some larger organizations where individual talent was guarded or trapped within a group so I appreciate VC3."


"Benefits are great, office is comfortable, coworkers and managers are great to work with."


"Biggest thing VC3 has going for it is excellence. I know that I am working with some of the absolute best engineers in the state. Also the team atmosphere here is unlike any I've seen anywhere. There is an understood, "We'll get through this together"."

"Casual, fun environment. Caring people."


"ESOP and Bonuses are Great!!!"


"Every employee at VC3 is dedicated to providing quality work and always willing to help with tasks not immediately relevant to them. The CEO, Owner and Management all make decisions with employees' best interests in mind, participate in company events, and bring themselves down to the level of employees other companies may consider "lesser". The benefits provided by VC3 are amazing, and the Employee Stock Option Program is the icing on the cake."

"Everyone is friendly and always ready to help or lend a hand."


"Everyone is very nice and helpful. The atmosphere is open and everyone wants to do what's best to reach whatever the goal may be."


"Focuses on solving customer problems, which means helping employees have the tools they need to do that, without extra stuff that keeps us from doing that (like restrictive rules/policies or workplace drama)."

"Fosters an environment where people can have fun at work."


"VC3 is a truly awesome place to work. When I started here, I thought I would be here a few years and then look for another challenge elsewhere. Here I am >10 years later, still @ VC3, loving what I do and who I work with, and looking forward to more opportunities to advance and learn. The management here does a great job of keeping the culture consistent. It feels good to know that if you work hard you will be rewarded at VC3."


"Genuinely care for the employees. Make a fun environment to work in."

"Great place to learn and grow in the IT field. Great teams and leaders. Good vacation time and health/insurance benefits."


"The corporate culture here at VC3 is fantastic. We have a very good work/life balance. If you are the type of person to "just get the job done", you are allowed to do this in your own method, while balancing work/life in your own way. Also, corporate leadership is VERY smart, and I feel they make great decisions on how to run this company not only successfully, but in a manner which makes the employees very satisfied."


"I like and respect the people I work for, and with."

"Involves team members on new hire process to insure right cultural and team fit."


"It allows me to learn different aspects of IT...that's pretty priceless. I also enjoy the laid back environment. I know that I don't have to really watch what I say. I know my honest opinion is important."


"It creates an open work environment where everyone feels comfortable giving their opinion. Collaboration is encouraged. You can learn on the job from other experts in the field."

"It is a good place to learn and grow. You get to work with newer technologies and can learn a lot if you apply yourself. The company also supports certifications and outside development. It is also nice having some flexibility if you need to leave early or have a Doctors Appointment."


"It provides a variety of challenges that make it a good place to gain professional experience."


"Open work environment that encourages personal and professional growth. I feel like the company is genuinely trying to improve processes and implement changes that will make work easier and more efficient."

"VC3 remains an organization that cultivates a culture of smart, talented, and hardworking people working to produce work of high value and quality. This culture, combined with a management team that appreciates and attempts to reward its employees accordingly, are arguably the two biggest reasons a person would want to work here."


"Overall great company to work for. Employees seem to enjoy coming to work everyday."


"Relaxed atmosphere, casual dress code, foosball table, ping pong table, monthly meetings with catered after hours."

"The company allows for monthly meetings to go over the status of every department and keeps the employees in the know of the direction the company is moving. This allows for transparency and a feeling that every employee matters."


"The company fosters a team atmosphere."


"The laid back atmosphere, flexible schedule, and mostly fun work."

"The office environment is clean, comfortable, and friendly. There is a culture of excellence and cooperation and employees do not have to deal with lots of barriers to getting their work done. This makes for an environment where employees who want to do good work can do good work."


"There is a very modern and young feel to the company. It is nice to work in a place that does not have your normal office atmosphere. VC3 is pretty laid back compared to most places."


"This company feels very family-oriented. They care about our well being and personal lives, just as much as they care how good of a job we do when it's time to work."

"This organization is very understanding of its employees needs and what it takes to make a customer happy. Management is willing to work with its employees in order to guarantee that the customer is satisfied and the employee is not over-worked."


"This organization respects their customers as well as the intelligence and integrity of their staff."


"This organization wants nothing but the best for its employees and always makes sure everyone is content at the workplace!"

"Transparency from the top. I love the company meetings. I love that we know the company's strategies and goals. Continue hiring for cultural fit. I enjoy working with my fellow team members."


"VC3 has a team-oriented culture, and the organization is transparent with goals and expectations. I always know what is expected of me, and I have the resources I need to do my job well. The culture among employees is the most positive and supportive I've worked in. "


"Very casual, fun working environment. Great dress code. General sense of collaboration and teamwork."

"Very close-knit work family that has a great comradery. They do a great job of explaining the future of the company and where they stand financially and how well business is doing."


"Very positive. Progressive, but well planned. Good people who enjoy what they do. Company always looking for ways to improve itself and for its employees."

"We hire passionate people and we have FUN!"


"Work hard play hard environment. Socialization is encouraged as long as the work is done. Many company outings, sporting events and events are planned each year to make sure the work environment is a pleasant one."


"Work hard, play hard"